Here for You: Meet the Lenovo Software Customer Success Team

Lenovo Software Customer Success Team

Lenovo Software customers: Have you met a member of Lea Ann Troiano’s team? If not, you will. And you’re in for a treat. Troiano and her staff are not only experienced and smart but also incredibly passionate about helping you get as much as possible out of Unified Workspace, LanSchool, and AirClass.

Enter Troiano. (See profile below.) She joined Lenovo Software to head up our new customer success team, which we couldn’t be more excited about.  In our effort to improve your experience, we wanted to make you aware of what’s going on behind the scenes.

Our small-but-strong battalion of customer experience specialists is gearing up to equip you with an arsenal of tools to deliver better outcomes — ones you can use to exceed your goals for Lenovo Software. Whether it’s at work or in the classroom, we’ll be working to ensure you have everything you need to be successful.

In the coming months, Be on the lookout for:

  • Best practices from companies achieving great things through Unified Workspace, LanSchool, and AirClass.
  • Use cases to showcase how you can get even more from your software
  • Case studies to highlight results that you, too, can achieve
  • Informative, workshop-style webinars with action plans for getting as much as possible out of Lenovo Software solutions
  • Newsletters that’ll keep you up-to-date with the latest updates, enhancements, and news

 These and other data-backed resources are laser-focused on what you need to be successful… based 100% on your support calls, questions, survey feedback and more.

And if the going ever gets tough, you can count on our customer success team to be by your side — whether that means onboarding a new manager, physically joining you on-site to roll out new software to your user base or working one-on-one to take your use of Lenovo Software to the next level. We are your voice inside Lenovo Software.

So, without further ado, we’d like to officially introduce you to our extraordinary team of customer success specialists.

 Lea Ann Troiano

Lea Ann Troiano, Customer Success Team Manager

Lea Ann joined Lenovo Software after heading up customer care, service and implementation efforts at AT&T for nearly two decades.

Connect with Lea Ann on LinkedIn.

Brock Elliott

Brock Elliot, Customer Success Representative

Brock has been assisting customers in various capacities for years and has embraced new technology to deepen relationships with customers.  We're very excited to have him on our team.

Connect with Brock on LinkedIn.

Lee Hackney

Lee Hackney, Customer Success Representative

Lee came to Lenovo Software after working in a wide array of industries, where her passion for truly outstanding customer service has made a difference for countless companies and individuals.

Connect with Lee on LinkedIn.


Roxanne Winbourne, Customer Success Representative

Customer satisfaction, customer relationships, customer support, helping customers reach goals...these roles and others like them have long defined Winbourne’s career.

Connect with Roxanne on LinkedIn.

Any questions?  Contact Us! Suffice it to say that the team is looking forward to connecting with you.

Picture of Sal Patalano

Written by Sal Patalano

Sal began his career as an Associate Director at the University of Miami (Florida) where he co-founded the Microcomputer Institute in the School of Continuing Studies. As a serial entrepreneur he founded his first IT company, which focused on developing and publishing software for Apple's revolutionary Macintosh personal computer in 1983. After selling that company in 1988, he spent time as a consultant within the software distribution industry. Starting in 1990 Sal co-founded the first of several IT companies focused exclusively on the resale and integration of IBM software. As one of IBM’s first software channel partners in the early 90's, his company delivered mainframe- and AS400-based solutions across multiple market segments and industries. Coinciding with IBM's formation of Software Group in the mid-90's, he went on to build, lead and sell a succession of successful system integration businesses prior to joining IBM as a professional hire in 2007. As a worldwide Vice President he held sales, channel, operational and transformational roles. In 2014 he moved into a channel leadership role for CA Technologies as Vice President Global Marketing, where he was responsible for all channel and business partner-marketing activities. In his current role as Chief Revenue Officer for Lenovo Software, he is responsible for global sales and marketing, and is chartered with building a high margin software and solution business within Lenovo. An avid wine collector, athlete, author, amateur musician, and classic car buff, he lives life to the fullest under the beautiful skies of North Carolina.

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